Shipping policy

 

Shipping Rates and Delivery Times

  1. Standard Shipping

    • Cost: £5
    • Delivery Time: NEXT DAY DELIVERY EVRI TRACKED 
    • Free Standard Shipping: Orders over £65 qualify for free NEXT DAY  shipping.

  2. Express Shipping

    • Cost: £5.99
    • Delivery Time: 1 business  day

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days. During peak periods, processing times may extend to 3 business days.
  • Business Days: Monday through Friday, excluding public holidays.

Shipping Carriers

We partner with reputable carriers such as Royal Mail, Hermes, and DPD to ensure reliable delivery of your orders.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can track your order through the carrier’s website using the provided tracking number.

Delivery Locations

  • Domestic: We ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
  • Exclusions: We do not ship to PO boxes or military addresses.

International Shipping

Currently, we do not offer international shipping. We are working to expand our reach and hope to offer this service in the near future.

Shipping Delays

While we strive to deliver your order within the estimated time frames, there may be occasional delays due to unforeseen circumstances such as extreme weather conditions, postal strikes, or other factors beyond our control. We appreciate your understanding and patience in such situations.

Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer service team within 10 days of the expected delivery date for assistance.
  • Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact our customer service team immediately with your order details and photos of the damage.

Customer Service

For any questions or concerns regarding your order, please contact our customer service team at [pinkiesltduk@gmail.com] or call us at [07808572101]. Our team is available Monday to Friday from 9:00 AM to 5:00 PM.

Thank you for choosing Pinkies Supplements. We appreciate your business and are dedicated to providing you with the highest quality products and services.